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From: Training <learn@datastat.co.ke>
Date: Tue, 09 Jul 2024 23:08:06 +0000
Subject: TRAINING ON KNOWLEDGE MANAGEMENT
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align=3Dcenter><B><SPAN=20
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 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>This=20
Knowledge Management (KM) instructional class shows you how to actuali=
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effective technique for gathering and utilizing informational resource=
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intellectual assets of the employees, for aiding organizational=20
success.</SPAN><SPAN=20
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0pt; mso-color-alt: windowtext'>This=20
course develops the learning base of the organization by enhancing,=20
systematizing, retaining and making utilization of the scholarly asset=
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workers. Such scholarly assets are recognized as a vital aggressive ed=
ge and a=20
driver of viability for each association.</SPAN><SPAN=20
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p></SPAN></P>
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 0in; LINE-HEIGHT: 15.75pt"><B><SPAN=20
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days</SPAN><SPAN=20
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style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 12pt 3pt 12pt=
 0in; LINE-HEIGHT: 15.75pt"><SPAN=20
style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; mso-color=
-alt: windowtext'>REGISTER=20
</SPAN><SPAN style=3D"COLOR: black; mso-color-alt: windowtext"><A=20
href=3D"http://tracking.datastat.co.ke/tracking/click?d=3DFvm3u06RbVn7=
m8FcN7DuPinwkna-MQ06qsFM_K4bT1VSND244c8kFntEr1MdkiJjmt3uiwKrpKsT7ztEle=
WJ4aYQhO3gwFT4PnQlagNjWi5FeBuRuA9gBEuOc8tfRylIw1KYeKqbwzVO0f57yE1Ttzvv=
PSasARj5LXA_Mj8zF30nxeUstS5WufjSVJW2U32Qb4r8pt5S0PrDMBQSl2vHVZjRkXpDzK=
xSjBVBuquy_LyXIvdEb0t2LMYD-rMdeQRsSwL9YvIowYSdzUa1tgDRZmk1"><SPAN=20
style=3D'FONT-SIZE: 36pt; FONT-FAMILY: "Times New Roman",serif'><FONT=20
color=3D#0000ff>HERE</FONT></SPAN></A></SPAN><SPAN class=3DMsoHyperlin=
k><SPAN=20
style=3D'FONT-SIZE: 36pt; FONT-FAMILY: "Times New Roman",serif'><o:p><=
/o:p></SPAN></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Course=20
Objectives</SPAN></B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>&#8226;=20
Describe the concepts behind knowledge management</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>&#8226;=20
Build a rationale for KM in a company</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>&#8226;=20
Develop a KM implementation in a company</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>&#8226;=20
Examine the Do's and Don'ts of successful knowledge management</SPAN><=
SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>&#8226;=20
Identify the knowledge management paradigm</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>&#8226;=20
Interpret the knowledge management lifecycle</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>&#8226;=20
Learn about various knowledge management models</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Course=20
Content</SPAN></B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Module=20
I:&nbsp;Understanding Knowledge Management</SPAN></B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>a.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</S=
PAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>A=20
brief history</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>b.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</S=
PAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Applications=20
in the workplace</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>c.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>What=20
is knowledge</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>d.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><S=
PAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>What=20
is knowledge management</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>e.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</S=
PAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Data,=20
information, and knowledge</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>f.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>The=20
tacit mode</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Module=20
II:&nbsp;The Knowledge Management Life Cycle</SPAN></B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>a.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</S=
PAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Acquisition</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>b.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</S=
PAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Integration</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>c.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Knowledge</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Module=20
III:&nbsp;Understanding episodes</SPAN></B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>a.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</S=
PAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>The=20
New Knowledge Management Paradigm</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>b.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</S=
PAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Implications=20
and applications</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>c.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Paradigms=20
of the past</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>d.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><S=
PAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>The=20
knowledge management end game</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>e.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</S=
PAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>The=20
new paradigm</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Module=20
IV:&nbsp;Knowledge Management Models</SPAN></B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>a.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</S=
PAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Boisot=20
Model</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>b.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</S=
PAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Kakabadse=20
Model</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>c.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>The=20
Nonaka and Takeuchi Model (SECI)</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>d.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><S=
PAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Wiig=20
Model</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Module=20
V:&nbsp;Building a Knowledge Management Rationale</SPAN></B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>a.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</S=
PAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Building=20
a business case</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>b.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</S=
PAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Finding=20
success stories</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>c.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>The=20
commodization/customization model</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>d.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><S=
PAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Why=20
rationale is necessary</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Module=20
VI:&nbsp;Customizing Knowledge Management Definitions</SPAN></B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>a.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</S=
PAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Components=20
of a knowledge management definition</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>b.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</S=
PAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Creating=20
a KMBOK</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>c.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Customizing=20
the components</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Module=20
VII:&nbsp;Implementing Knowledge Management in Your Organization</SPAN=
></B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>a.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</S=
PAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>A=20
map for success</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>b.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</S=
PAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Gathering=20
support</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>c.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Identifying=20
opportunities for revenue streams</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>d.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><S=
PAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Key=20
knowledge management techniques</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>e.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</S=
PAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>The=20
no-budget scenario</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Module=20
VIII:&nbsp;Tips for Success</SPAN></B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>a.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</S=
PAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>About=20
the chief knowledge officer</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>b.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</S=
PAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Barriers=20
and helpers to success</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>c.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Knowledge=20
management skill checklist</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>d.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><S=
PAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>The=20
hype curve</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>e.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</S=
PAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>The=20
knowledge management imperative</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Module=20
IX:&nbsp;Advanced Topics</SPAN></B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>a.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</S=
PAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Absorptive=20
capacity</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>b.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</S=
PAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Process=20
model types</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>c.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>Rustiness</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 0.75in; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>d.</SPAN><SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt; mso-color-alt: windowtext'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><S=
PAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>The=20
knowledge management maturity model</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
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0pt; mso-color-alt: windowtext'>Methodology</SPAN></B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in; LINE-HEI=
GHT: 18pt"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 black; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: =
0pt; mso-color-alt: windowtext'>The=20
instructor led trainings are delivered using a blended learning approa=
ch and=20
comprises of presentations, guided sessions of practical exercise, web=
-based=20
tutorials and group work. Our facilitators are seasoned industry exper=
ts with=20
years of experience, working as professional and trainers in these=20
fields.</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
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