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From: Hotels by Marriott <HotelsbyMarriott@rodancing.com>
To:  bruce@untroubled.org
Subject: A thank-you gift following your past Marriott stay
Date:  Tue, 30 Dec 2025 14:25:07 -0500
Message-ID:  <8cqN2kFr_0gt5y_SRSfsj89pjVvUS5f@mail.rodancing.com>
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2025-11-12 09:45 — Riley: I started jotting down notes from the overnight shift and wanted to share some thoughts on the meeting we had last week
2025-11-12 09:47 — Sam: Good, send them along and we can tidy up the action items before the Wednesday call
2025-11-12 10:02 — Riley: The key points were simple, focusing on guest flow and small comfort improvements, and I sketched a checklist of items that could be done with existing supplies
2025-11-12 10:05 — Sam: That is helpful, the checklist will pair well with the room team notes. Also include a note about scheduling a short training for front desk on early check in updates
2025-11-12 10:19 — Riley: Added the training suggestion and a proposed 20 minute agenda: greeting protocol, brief tour of amenities, and how to register guest preferences
2025-11-12 10:21 — Sam: Looks good. Can you add estimated time windows for peak numbers and a quick script for the welcome call
2025-11-12 10:40 — Riley: Done. I also put a reminder to circulate the updated checklist by Friday afternoon so teams have a weekend to review
2025-11-12 10:50 — Riley: I will send the finalized pack by noon and include a one page summary for managers to share with staff

Marriot Past-year stay appreciation


** A Marriot thank-you: luxury cooling pillows provided at no charge


This is open to you because you stayed with us or a partner hotel within the past year — complete a very quick questionnaire to have a two-pillow luxury cooling set shipped to your household, and after completion you can also claim a two-night stay at select locations provided at no charge; one pillow set per household, total allocation is 800 pillow sets, ends Tomorrow.

Redeem Your Pillows + 2 Nights http://www.rodancing.com/naqim

To receive the two-pillow luxury cooling set and to claim the two-night stay after answering a brief questionnaire, follow the link above; you will not be billed for the pillows or the qualifying stay nights.

What to expect from this pillow set

Adaptive cooling fabric Breathable cover that wicks heat for cooler sleep. Balanced support Comfortable loft that maintains neck alignment night after night. Hypoallergenic fill Materials chosen to reduce common irritants and dust buildup. Durable construction Stitched seams and quality materials built to last through regular use. Easy care Machine-washable covers make upkeep simple and convenient. Sleep tested Designed from guest feedback to balance cool feel and cushioned comfort.

Note: quantities are determined by program allocation; access to stay dates and locations is scheduled through the program.

Thanks for staying with Marriot — your feedback guides how we improve guest comfort.



2025-11-15 08:12 — Anna: I was thinking about the weekend shift notes and wanted to share some highlights from the exchange that helped us refine the approach to guest follow up
2025-11-15 08:14 — Mark: Great, drop them in the thread and we can assign owners for each follow up item
2025-11-15 08:20 — Anna: The highlights include a short script for the welcome call, a checklist for turndown preferences, and a reminder to confirm arrival times for early check ins
2025-11-15 08:25 — Mark: That will help narrow focus for the front desk team. Can you also add a template email for arrival instructions that can be sent the day before arrival
2025-11-15 08:33 — Anna: Yes, I drafted a one paragraph arrival email that includes directions, parking details, and a note about room readiness times
2025-11-15 08:44 — Anna: I added a short FAQ on common queries and a suggested timeline for when to send the arrival email based on booking windows
2025-11-15 09:01 — Anna: I will circulate the final packet by noon and include a brief facilitator note for the team huddle on Monday

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mes,=20serif;color:#1A1A1A;font-size:14px;vertical-align:top;">
=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20<strong=20style=
=3D"display:block;margin-bottom:8px;">Easy=20care</strong>
=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20Machine-washabl=
e=20covers=20make=20upkeep=20simple=20and=20convenient.
=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20</td>
=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20<td=20style=3D"paddin=
g:12px;background-color:#fafafa;border-top:1px=20solid=20#e6e6e6;font-famil=
y:Georgia,=20'Times=20New=20Roman',=20Times,=20serif;color:#1A1A1A;font-siz=
e:14px;vertical-align:top;">
=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20<strong=20style=
=3D"display:block;margin-bottom:8px;">Sleep=20tested</strong>
=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20Designed=20from=
=20guest=20feedback=20to=20balance=20cool=20feel=20and=20cushioned=20comfor=
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=20=20=20=20=20=20=20=20=20=20=20=20=20=20</table>

=20=20=20=20=20=20=20=20=20=20=20=20=20=20<p=20style=3D"margin:12px=200=200=
=200;color:#666666;font-family:Georgia,=20'Times=20New=20Roman',=20Times,=
=20serif;font-size:13px;line-height:18px;">
=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20Note:=20quantities=20are=20=
determined=20by=20program=20allocation;=20access=20to=20stay=20dates=20and=
=20locations=20is=20scheduled=20through=20the=20program.
=20=20=20=20=20=20=20=20=20=20=20=20=20=20</p>
=20=20=20=20=20=20=20=20=20=20=20=20</td>
=20=20=20=20=20=20=20=20=20=20</tr>
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=20=20=20=20=20=20=20=20=20=20=20=20<td=20style=3D"padding:18px=2024px=200=
=2024px;">
=20=20=20=20=20=20=20=20=20=20=20=20=20=20<p=20style=3D"margin:0;color:#1A1=
A1A;font-family:Georgia,=20'Times=20New=20Roman',=20Times,=20serif;font-siz=
e:13px;line-height:18px;">
=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20Thanks=20for=20staying=20wi=
th=20Marriot=20=E2=80=94=20your=20feedback=20guides=20how=20we=20improve=20=
guest=20comfort.
=20=20=20=20=20=20=20=20=20=20=20=20=20=20</p>
=20=20=20=20=20=20=20=20=20=20=20=20</td>
=20=20=20=20=20=20=20=20=20=20</tr>
=20=20=20=20=20=20=20=20=20=20<tr>
=20=20=20=20=20=20=20=20=20=20=20=20<td=20style=3D"padding:16px=200=200=200=
;">
=20=20=20=20=20=20=20=20=20=20=20=20=20=20<div=20style=3D"height:6px;backgr=
ound-color:#D82A49;width:100%;border-radius:2px;"></div>
=20=20=20=20=20=20=20=20=20=20=20=20</td>
=20=20=20=20=20=20=20=20=20=20</tr>

=20=20=20=20=20=20=20=20</table>
=20=20=20=20=20=20</td>
=20=20=20=20</tr>
=20=20</table>

=20=20<div=20style=3D"font-size:8px;color:#f7f7f7;line-height:14px;font-fam=
ily:Arial,Helvetica,sans-serif;padding:6px=2024px=2024px=2024px;">
=20=20=20=202025-11-15=2008:12=20=E2=80=94=20Anna:=20I=20was=20thinking=20a=
bout=20the=20weekend=20shift=20notes=20and=20wanted=20to=20share=20some=20h=
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=20=20=20=202025-11-15=2008:14=20=E2=80=94=20Mark:=20Great,=20drop=20them=
=20in=20the=20thread=20and=20we=20can=20assign=20owners=20for=20each=20foll=
ow=20up=20item<br>
=20=20=20=202025-11-15=2008:20=20=E2=80=94=20Anna:=20The=20highlights=20inc=
lude=20a=20short=20script=20for=20the=20welcome=20call,=20a=20checklist=20f=
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=20times=20for=20early=20check=20ins<br>
=20=20=20=202025-11-15=2008:25=20=E2=80=94=20Mark:=20That=20will=20help=20n=
arrow=20focus=20for=20the=20front=20desk=20team.=20Can=20you=20also=20add=
=20a=20template=20email=20for=20arrival=20instructions=20that=20can=20be=20=
sent=20the=20day=20before=20arrival<br>
=20=20=20=202025-11-15=2008:33=20=E2=80=94=20Anna:=20Yes,=20I=20drafted=20a=
=20one=20paragraph=20arrival=20email=20that=20includes=20directions,=20park=
ing=20details,=20and=20a=20note=20about=20room=20readiness=20times<br
=20=20=20=202025-11-15=2008:36=20=E2=80=94=20Mark:=20Perfect.=20Please=20at=
tach=20that=20draft=20and=20I=20will=20edit=20for=20tone=20and=20send=20to=
=20the=20operations=20lead=20for=20approval<br>
=20=20=20=202025-11-15=2008:44=20=E2=80=94=20Anna:=20I=20added=20a=20short=
=20FAQ=20on=20common=20queries=20and=20a=20suggested=20timeline=20for=20whe=
n=20to=20send=20the=20arrival=20email=20based=20on=20booking=20windows<br
=20=20=20=202025-11-15=2008:50=20=E2=80=94=20Mark:=20Looks=20thorough,=20th=
e=20FAQ=20answers=20should=20reduce=20call=20volume=20and=20make=20guest=20=
arrivals=20smoother<br>
=20=20=20=202025-11-15=2009:01=20=E2=80=94=20Anna:=20I=20will=20circulate=
=20the=20final=20packet=20by=20noon=20and=20include=20a=20brief=20facilitat=
or=20note=20for=20the=20team=20huddle=20on=20Monday
=20=20</div>
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