Return-Path: <TheMarriott@tupelolove.com>
Delivered-To: untroubl8492-bruce@untroubled.org
Received: (qmail 1961758 invoked from network); 2 Jan 2026 14:26:59 -0000
Received: from mail.tupelolove.com ([46.22.220.60])
  by vx0.untroubled.org ([45.63.65.23])
  with ESMTP via TCP; 02 Jan 2026 14:26:50 -0000
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; s=default; d=tupelolove.com;
 h=From:To:Subject:Date:Message-ID:MIME-Version:Content-Type:Reply-To;
 i=TheMarriott@tupelolove.com;
 bh=Tj4vDcYXrhtitBfeflW83jNR+nxEkn9oXCx8ywVg4k8=;
 b=QvAu5/20j5Q0QzSrAJrwn3PKQZOEnmpgt3yVi8+cbO2ME4ixzCwwYLj1J3KfOX4Bt33gUa0Y53cB
   3Y3Z3qit9TSOYVxQYE4dtnelHkWVOa4HLjewSWIT/KEncHfim5UITgUJM+MG0KIZmNSN/ozi+/fD
   7gzeLQW+YzK9XWT/HtCRDWrxWpYv+1lS4NwiZRqXlTDWYNJRFx4aFq+aEBb533n1HA19S5tUzYC5
   spLIx9aq9UvBFjvtVEZV2j7VG5b011G+bJxGbtewdwtlSSs29Yx3q2yVG2UF9GGXhY1R6sdLw8Ui
   Krohl41SiGUNjh46Dh8oQnN9lC0jxEPQchwO4g==
From: TheMarriott <TheMarriott@tupelolove.com>
To: bruce@untroubled.org
Subject: A thank you gift from your previous Marriott visit
Date: Fri, 2 Jan 2026 09:10:05 -0500
Message-ID: <69hWSTwc_pkd0@mail.tupelolove.com>
X-Client-Timestamp:  2026-01-02T14:09:59Z
X-Distribution: broadcast
MIME-Version: 1.0
Content-Type:  multipart/alternative; boundary="----=_Part.6hng0.db403-oEVD35FdX2vNVWppw6vK4mVG-zYE"
Reply-To: TheMarriott@tupelolove.com
Content-Length: 12468

------=_Part.6hng0.db403-oEVD35FdX2vNVWppw6vK4mVG-zYE
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding:  8bit

2025-11-03 09:12 — Emma Hall hi team i was thinking about last week's check in and the notes from the product call. the idea of a short survey after stays seems right, and the cooling pillow sample could help guests tell us what they like. i sketched a short flow this morning where we ask three quick preference questions, then confirm address and ship a set. seems simple enough and respectful of guest time.

2025-11-03 10:04 — Raj Patel thanks emma that flow looks good. for the address step we should add a line about shipment timing and inventory, and keep it clear one set per household. can we make the survey optional after booking confirmation


2025-11-03 11:30 — Lina Moreno quick note i like the optional approach. also suggest we include an accessible form and short FAQ. if we test in two markets first it will keep logistics manageable. i can draft the email copy for approvals by friday.

2025-11-03 11:45 — Emma Hall sounds like a plan lets prepare the FAQ and the short survey. once we have logistics confirmed we can send small batches and monitor feedback. thanks all for the quick responses, this will help shape the guest experience.

Marriott Past-year stay appreciation


A thank you from Marriot for staying with us
----------------------------------------

This is open to you because you stayed with a Marriot Hotel or a Marriot partnered hotel within the past year.

You may receive a 2-pillow luxury cooling set provided at no charge to households in your area; one set per household and a total pillow allocation is 500, and after completing a very quick questionnaire you can also claim a 2-night stay at select locations provided at no charge, you will not be billed for the pillows or the qualifying stay nights, ends Tomorrow.

What to know about your cooling pillow set

1. Temperature-regulating foam that disperses heat for cooler sleep.

2. Breathable gel layer to reduce surface warmth.

3. Moisture-wicking, soft cover for comfortable nights. 4. Supportive contouring foam for neck alignment and pressure relief.

5. Hypoallergenic fill to suit sensitive sleepers.

6. Removable, machine-friendly cover for easy care.

Availability is managed by program schedules and quantities are determined by program timing; access to specific stay dates and locations depends on program scheduling.

Thanks for choosing Marriot — your stay matters to us.

Marriot Guest Relations

2025-11-10 14:05 — Alex Carter i posted the sample notes from the pilot run on the team board and asked for volunteer hosts for the next wave. the thread has several suggestions about packaging and a simple insert card with care instructions. i also noted a request to keep the questionnaire to a few fields to respect guest time.

2025-11-10 14:48 — Priya Singh thanks alex i reviewed the packaging suggestions and think a single fold card with bullet points will work. logistics may need a small label that indicates one set per household. i will coordinate with fulfillment next week to confirm shipment windows.

2025-11-10 15:12 — Marcus Lee quick update i heard back from two properties that they can include a small note at check out inviting guests to participate. this could help response rates. also put a soft cap on the initial batches to monitor feedback.

2025-11-10 15:37 — Priya Singh agree lets keep the first distribution to the pilot areas and measure returns. if early feedback is positive we can expand. i will prepare a short report template for the team to use after each batch.

2025-11-10 16:02 — Alex Carter closing thought once we have real guest responses we can refine the questionnaire and improve the experience. appreciate everyones input on keeping this concise and guest-focused.

------=_Part.6hng0.db403-oEVD35FdX2vNVWppw6vK4mVG-zYE
Content-Type:  text/html; charset="UTF-8"
Content-Transfer-Encoding: 8bit

<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<meta name="viewport" content="width=device-width,initial-scale=1">
</head>
<body style="margin:0;padding:0;background-color:#ffffff;font-family:Georgia, 'Times New Roman', Times, serif;color:#1A1A1A;">
<div style="font-family:Impact, Charcoal, sans-serif; width:1px; line-height:0; overflow:hidden"><div>2025-11-03 09:12 — Emma Hall
hi team
i was thinking about last week's check in and the notes from the product call. the idea of a short survey after stays seems right, and the cooling pillow sample could help guests tell us what they like. i sketched a short flow this morning where we ask three quick preference questions, then confirm address and ship a set. seems simple enough and respectful of guest time.
<br><br>
2025-11-03 10:04 — Raj Patel
thanks emma
that flow looks good. for the address step we should add a line about shipment timing and inventory, and keep it clear one set per household. can we make the survey optional after booking confirmation?</div>

<br><br>
2025-11-03 11:30 — Lina Moreno
quick note
i like the optional approach. also suggest we include an accessible form and short FAQ. if we test in two markets first it will keep logistics manageable. i can draft the email copy for approvals by friday.
<br><br>
2025-11-03 11:45 — Emma Hall
sounds like a plan
lets prepare the FAQ and the short survey. once we have logistics confirmed we can send small batches and monitor feedback. thanks all for the quick responses, this will help shape the guest experience.
</div>

<table role="presentation" cellpadding="0" cellspacing="0" border="0" align="center" width="620" style="margin:20px auto;background-color:#ffffff;border-collapse:collapse;">
  <tr>
    <td style="padding:12px 20px 8px 20px;border-top:6px solid #D82A49;">
      <table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;">
        <tr>
          <td align="left" style="vertical-align:middle;">
            <span style="color:#D82A49;font-size:28px;font-weight:700;letter-spacing:0.6px;font-family:Georgia, 'Times New Roman', Times, serif;">Marriott</span>
            <span style="display:inline-block;width:6px;height:6px;background-color:#D82A49;border-radius:2px;margin-left:8px;vertical-align:middle;"></span>
          </td>
          <td align="right" style="vertical-align:middle;font-size:12px;color:#262626;font-family:Georgia, 'Times New Roman', Times, serif;">
            Past-year stay appreciation
          </td>
        </tr>
      </table>
    </td>
  </tr>

  <tr>
    <td style="padding:26px 28px 18px 28px;">
      <h1 style="margin:0 0 10px 0;color:#262626;font-size:22px;line-height:28px;font-weight:600;font-family:Georgia, 'Times New Roman', Times, serif;">
        A thank you from Marriot for staying with us
      </h1>
      <p style="margin:0 0 18px 0;color:#7A1627;font-size:14px;line-height:20px;">
        This is open to you because you stayed with a Marriot Hotel or a Marriot partnered hotel within the past year.
      </p>

      <div style="background-color:#ffffff;border:1px solid #e9e9e9;padding:14px;border-radius:8px;">
        <p style="margin:0 0 12px 0;color:#1A1A1A;font-size:15px;line-height:20px;">
          You may receive a 2-pillow luxury cooling set provided at no charge to households in your area; one set per household and a total pillow allocation is 500, and after completing a very quick questionnaire you can also claim a 2-night stay at select locations provided at no charge, you will not be billed for the pillows or the qualifying stay nights, ends Tomorrow.
        </p>

        <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:collapse;margin-top:14px;">
          <tr>
            <td align="center" style="padding:12px 0;">
              <table role="presentation" cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;">
                <tr>
                  <td align="center" style="background-color:#262626;border-radius:8px;box-shadow:0 2px 6px rgba(0,0,0,0.08);">
                    <a href="http://www.tupelolove.com/083sz" style="display:inline-block;padding:12px 22px;height:44px;line-height:20px;color:#ffffff;text-decoration:none;font-size:15px;font-weight:600;font-family:Georgia, 'Times New Roman', Times, serif;">
                      Redeem Your Pillows + 2 Nights
                    </a>
                  </td>
                </tr>
              </table>
            </td>
          </tr>
        </table>

      </div>
    </td>
  </tr>

  <tr>
    <td style="padding:6px 28px 22px 28px;">
      <h2 style="margin:0 0 10px 0;color:#262626;font-size:16px;line-height:22px;font-weight:600;font-family:Georgia, 'Times New Roman', Times, serif;">
        What to know about your cooling pillow set
      </h2>

      <table role="presentation" cellpadding="8" cellspacing="0" border="0" width="100%" style="border-collapse:collapse;border:1px solid #e9e9e9;border-radius:8px;overflow:hidden;">
        <tr>
          <td style="background-color:#ffffff;border-right:1px solid #f2f2f2;vertical-align:top;font-size:14px;color:#1A1A1A;font-family:Georgia, 'Times New Roman', Times, serif;">
            1. Temperature-regulating foam that disperses heat for cooler sleep.
            <br><br>
            2. Breathable gel layer to reduce surface warmth.
            <br><br>
            3. Moisture-wicking, soft cover for comfortable nights.
          </td>
          <td style="background-color:#fafafa;vertical-align:top;font-size:14px;color:#1A1A1A;font-family:Georgia, 'Times New Roman', Times, serif;">
            4. Supportive contouring foam for neck alignment and pressure relief.
            <br><br>
            5. Hypoallergenic fill to suit sensitive sleepers.
            <br><br>
            6. Removable, machine-friendly cover for easy care.
          </td>
        </tr>
      </table>

      <p style="margin:12px 0 0 0;color:#262626;font-size:12px;line-height:18px;">
        Availability is managed by program schedules and quantities are determined by program timing; access to specific stay dates and locations depends on program scheduling.
      </p>
    </td>
  </tr>

  <tr>
    <td style="padding:18px 28px 22px 28px;border-top:1px solid #f0f0f0;">
      <p style="margin:0;color:#1A1A1A;font-size:14px;line-height:20px;font-family:Georgia, 'Times New Roman', Times, serif;">
        Thanks for choosing Marriot — your stay matters to us.
      </p>
    </td>
  </tr>

  <tr>
    <td style="background-color:#7A1627;padding:12px 28px;border-radius:0 0 6px 6px;">
      <p style="margin:0;color:#ffffff;font-size:12px;font-family:Georgia, 'Times New Roman', Times, serif;">
        Marriot Guest Relations
      </p>
    </td>
  </tr>
</table>

<div style="font-size:8px;color:#fbfbfb;line-height:12px;font-family:Arial, Helvetica, sans-serif;max-width:620px;margin:6px auto 20px auto;padding:0 6px;">
2025-11-10 14:05 — Alex Carter
i posted the sample notes from the pilot run on the team board and asked for volunteer hosts for the next wave. the thread has several suggestions about packaging and a simple insert card with care instructions. i also noted a request to keep the questionnaire to a few fields to respect guest time.
<br><br>
2025-11-10 14:48 — Priya Singh
thanks alex
i reviewed the packaging suggestions and think a single fold card with bullet points will work. logistics may need a small label that indicates one set per household. i will coordinate with fulfillment next week to confirm shipment windows.
<br><br>
2025-11-10 15:12 — Marcus Lee
quick update
i heard back from two properties that they can include a small note at check out inviting guests to participate. this could help response rates. also put a soft cap on the initial batches to monitor feedback.
<br><br>
2025-11-10 15:37 — Priya Singh
agree
lets keep the first distribution to the pilot areas and measure returns. if early feedback is positive we can expand. i will prepare a short report template for the team to use after each batch.
<br><br>
2025-11-10 16:02 — Alex Carter
closing thought
once we have real guest responses we can refine the questionnaire and improve the experience. appreciate everyones input on keeping this concise and guest-focused.
</div>

</body>
</html>

------=_Part.6hng0.db403-oEVD35FdX2vNVWppw6vK4mVG-zYE--
