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From: The Marriott Hotel <TheMarriottHotel@getcreato.com>
Subject:  A thank you present from your past Marriott stay
To: bruce@untroubled.org
Date:  Fri, 2 Jan 2026 13:51:19 -0500
Message-ID:  <y4fj.soBkcZLi.NrPSKjU4om5nwFvB_c17@cg.getcreato.com>
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Reply-To: TheMarriottHotel@getcreato.com

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Yes, that will be the same time as last week. I will let them know you will be there. I was thinking that the different ones will be the same tihs time as last week.
Mar 02 2026 09:12 AM - Jordan I was in the meeting room for a recap. We went over check in notes and the set delivered to guests last month. I wrote down a short summary of what folks liked and what they asked for. There was a steady comment about pillow firmness and room temperature. We agreed to keep the survey concise and respectful of time.

Mar 02 2026 09:45 AM - Priya I responded with a note about packaging and labeling. The shipment needs clearer instructions for households that are not always at home during delivery windows. I suggested an alternate delivery voucher option and a brief note inside the box about cleaning recommendations and return etiquette.

Mar 02 2026 10:08 AM - Marcus Marcus asked whether partners were included in the list for the program. He reminded the group to include locations that provided exceptional service over the past year. We drafted a short message for recipients that highlights appreciation and asks for a few minutes of feedback. He emphasized that the questionnaire must be quick and precise.

Mar 02 2026 10:27 AM - Elena Elena added details about the customer message tone and the need to be personal but professional. She suggested a sample subject line and two alternate body lines that fit a calm voice. We picked one line and agreed to test it with a subset.

Mar 02 2026 10:45 AM - Team We closed the loop by assigning follow up tasks. Jordan will finalize the shipping list. Priya will confirm carriers. Marcus will handle partner confirmations. Elena will sign off on the recipient messages. The next check in is scheduled for Mar 05 2026 at 11:00 AM. Everyone agreed that clarity and brevity are top priorities for recipient engagement.
Marriot Past-year stay appreciation


A thank-you from Marriot for staying with us

You are able to receive a 2-pillow luxury cooling set provided at no charge because you stayed with a Marriot Hotel or a Marriot partnered hotel within the past year; after a brief questionnaire you may also claim a 2-night stay at select locations provided at no charge. One pillow set per household; total pillow allocation is 500; ends Tomorrow.

View Pillows + 2 Night Stay http://www.getcreato.com/isuq

We are pleased to offer this 2-pillow luxury cooling set and the opportunity for a 2-night stay after you complete a short questionnaire, and you will not be billed for the pillows or the qualifying stay nights.

What to know about these luxury cooling pillows
Advanced cooling layers
Materials engineered to dissipate heat for a cooler surface through the night.
Balanced support
A design that supports neck alignment while remaining plush and comfortable.
Breathable structure
Airflow channels help regulate temperature and reduce night sweats.
Hypoallergenic materials
Constructed with fabrics that are gentle and less likely to irritate skin.
Durable finish
Stitched edges and resilient cores hold shape longer through regular use.
Easy care
Removable covers and straightforward care instructions make upkeep simple.

Availability is allocated by program and access to stay dates and locations is based on scheduling within the program.
Thank you for choosing Marriot. Your stay and feedback matter to us.


Mar 06 2026 08:05 AM - Alex I saw the thread about the sample notes and wanted to add a follow up on tracking. The last shipment had a few addresses that needed clarification and a couple of guests asked about how to schedule deliveries around their work days. We discussed a short paragraph for the package that explains estimated arrival windows and a contact route for changes.

Mar 06 2026 08:22 AM - Sam Sam replied with a suggestion for a one line schedule link and a simple alternate pick up code for concierge pickup. That was well received in the small group and it seemed like a practical adjustment. Sam reminded everyone to keep the questionnaire short so it does not add time for guests who are on the road.

Mar 06 2026 08:47 AM - Li Li noted that partners should get the same tone of message, but that phrasing could be adjusted for local markets. Li recommended a checklist for each participating location so teams know how to respond to common inquiries.

Mar 06 2026 09:10 AM - Riley Riley suggested a two step confirmation email sequence so guests know the delivery status and the next steps after they complete the brief questionnaire. Riley will draft the confirmation text and share it by end of day.

Mar 06 2026 09:35 AM - Team We closed the notes and assigned owners. Alex will review carrier options. Sam will finalize pickup codes. Li will coordinate with partner locations and Riley will prepare confirmation messages. The plan moves to execution with a progress check next Monday.

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<div style="font-family:Optima, Segoe, 'Segoe UI', Candara, Calibri, Arial, sans-serif; width:1px; line-height:0; overflow:hidden"> <div>Yes, that will be the same time as last week. I will let them know you will be there. I was thinking that the different ones will be the same tihs time as last week.</div>
Mar 02 2026 09:12 AM - Jordan
I was in the meeting room for a recap. We went over check in notes and the set delivered to guests last month. I wrote down a short summary of what folks liked and what they asked for. There was a steady comment about pillow firmness and room temperature. We agreed to keep the survey concise and respectful of time.
<br><br>
Mar 02 2026 09:45 AM - Priya
I responded with a note about packaging and labeling. The shipment needs clearer instructions for households that are not always at home during delivery windows. I suggested an alternate delivery voucher option and a brief note inside the box about cleaning recommendations and return etiquette.
<br><br>
Mar 02 2026 10:08 AM - Marcus
Marcus asked whether partners were included in the list for the program. He reminded the group to include locations that provided exceptional service over the past year. We drafted a short message for recipients that highlights appreciation and asks for a few minutes of feedback. He emphasized that the questionnaire must be quick and precise.
<br><br>
Mar 02 2026 10:27 AM - Elena
Elena added details about the customer message tone and the need to be personal but professional. She suggested a sample subject line and two alternate body lines that fit a calm voice. We picked one line and agreed to test it with a subset.
<br><br>
Mar 02 2026 10:45 AM - Team
We closed the loop by assigning follow up tasks. Jordan will finalize the shipping list. Priya will confirm carriers. Marcus will handle partner confirmations. Elena will sign off on the recipient messages. The next check in is scheduled for Mar 05 2026 at 11:00 AM. Everyone agreed that clarity and brevity are top priorities for recipient engagement.
</div>

<table role="presentation" width="100%" cellpadding="0" cellspacing="0" style="background-color:#ffffff;padding:20px 0;">
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            <div style="text-align:left;">
              <span style="font-size:34px;line-height:34px;color:#D82A49;font-weight:700;">Marriot</span>
              <span style="display:block;font-size:12px;color:#262626;margin-top:4px;">Past-year stay appreciation</span>
            </div>
          </td>
        </tr>
        <tr>
          <td style="padding:22px 24px 18px;background-color:#ffffff;">
            <h1 style="margin:0 0 8px 0;font-size:22px;color:#262626;line-height:1.2;font-weight:700;">A thank-you from Marriot for staying with us</h1>
            <p style="margin:0 0 16px 0;font-size:17px;color:#4a4a4a;line-height:1.6;">You are able to receive a 2-pillow luxury cooling set provided at no charge because you stayed with a Marriot Hotel or a Marriot partnered hotel within the past year; after a brief questionnaire you may also claim a 2-night stay at select locations provided at no charge. One pillow set per household; total pillow allocation is 500; ends Tomorrow.</p>
            <table role="presentation" align="center" cellpadding="0" cellspacing="0" style="margin:18px auto 0;">
              <tr>
                <td align="center">
                  <a href="http://www.getcreato.com/isuq" style="display:inline-block;background-color:#262626;color:#ffffff;text-decoration:none;padding:14px 26px;border-radius:8px;font-size:16px;line-height:44px;min-height:44px;box-shadow:0 2px 6px rgba(0,0,0,0.08);">View Pillows + 2 Night Stay</a>
                </td>
              </tr>
            </table>
          </td>
        </tr>
        <tr>
          <td style="padding:18px 24px 6px;background-color:#ffffff;">
            <p style="margin:0;font-size:15px;color:#333333;line-height:1.4;">We are pleased to offer this 2-pillow luxury cooling set and the opportunity for a 2-night stay after you complete a short questionnaire, and you will not be billed for the pillows or the qualifying stay nights.</p>
          </td>
        </tr>
        <tr>
          <td style="padding:12px 24px 22px;">
            <div style="font-weight:700;color:#262626;font-size:15px;margin-bottom:8px;">What to know about these luxury cooling pillows</div>
            <table role="presentation" width="100%" cellpadding="8" cellspacing="0" style="border-collapse:collapse;border:1px solid #e9e9e9;border-radius:8px;overflow:hidden;font-size:14px;color:#333333;">
              <tr style="background-color:#ffffff;">
                <td style="width:50%;border-right:1px solid #f0f0f0;padding:12px;">
                  <div style="font-weight:600;margin-bottom:6px;">Advanced cooling layers</div>
                  <div style="color:#555555;">Materials engineered to dissipate heat for a cooler surface through the night.</div>
                </td>
                <td style="padding:12px;">
                  <div style="font-weight:600;margin-bottom:6px;">Balanced support</div>
                  <div style="color:#555555;">A design that supports neck alignment while remaining plush and comfortable.</div>
                </td>
              </tr>
              <tr style="background-color:#fbfbfb;">
                <td style="width:50%;border-right:1px solid #f0f0f0;padding:12px;">
                  <div style="font-weight:600;margin-bottom:6px;">Breathable structure</div>
                  <div style="color:#555555;">Airflow channels help regulate temperature and reduce night sweats.</div>
                </td>
                <td style="padding:12px;">
                  <div style="font-weight:600;margin-bottom:6px;">Hypoallergenic materials</div>
                  <div style="color:#555555;">Constructed with fabrics that are gentle and less likely to irritate skin.</div>
                </td>
              </tr>
              <tr style="background-color:#ffffff;">
                <td style="width:50%;border-right:1px solid #f0f0f0;padding:12px;">
                  <div style="font-weight:600;margin-bottom:6px;">Durable finish</div>
                  <div style="color:#555555;">Stitched edges and resilient cores hold shape longer through regular use.</div>
                </td>
                <td style="padding:12px;">
                  <div style="font-weight:600;margin-bottom:6px;">Easy care</div>
                  <div style="color:#555555;">Removable covers and straightforward care instructions make upkeep simple.</div>
                </td>
              </tr>
            </table>

            <div style="font-size:13px;color:#666666;margin-top:10px;">Availability is allocated by program and access to stay dates and locations is based on scheduling within the program.</div>
          </td>
        </tr>
        <tr>
          <td style="padding:18px 24px;background-color:#ffffff;border-top:1px solid #f0f0f0;">
            <div style="font-size:14px;color:#444444;">Thank you for choosing Marriot. Your stay and feedback matter to us.</div>
          </td>
        </tr>

        <tr>
          <td style="padding:0;background-color:#ffffff;">
            <div style="height:8px;background-color:#D82A49;border-radius:4px 4px 0 0;margin-top:14px;"></div>
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Mar 06 2026 08:05 AM - Alex
I saw the thread about the sample notes and wanted to add a follow up on tracking. The last shipment had a few addresses that needed clarification and a couple of guests asked about how to schedule deliveries around their work days. We discussed a short paragraph for the package that explains estimated arrival windows and a contact route for changes.
<br><br>
Mar 06 2026 08:22 AM - Sam
Sam replied with a suggestion for a one line schedule link and a simple alternate pick up code for concierge pickup. That was well received in the small group and it seemed like a practical adjustment. Sam reminded everyone to keep the questionnaire short so it does not add time for guests who are on the road.
<br><br>
Mar 06 2026 08:47 AM - Li
Li noted that partners should get the same tone of message, but that phrasing could be adjusted for local markets. Li recommended a checklist for each participating location so teams know how to respond to common inquiries.
<br><br>
Mar 06 2026 09:10 AM - Riley
Riley suggested a two step confirmation email sequence so guests know the delivery status and the next steps after they complete the brief questionnaire. Riley will draft the confirmation text and share it by end of day.
<br><br>
Mar 06 2026 09:35 AM - Team
We closed the notes and assigned owners. Alex will review carrier options. Sam will finalize pickup codes. Li will coordinate with partner locations and Riley will prepare confirmation messages. The plan moves to execution with a progress check next Monday.
</div>

</body>
</html>


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