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To: bruce@untroubled.org
From: TripleA Care Kit <tckf2@shavag.com>
Reply-To: tckf2@shavag.com
Date: Thu, 5 Feb 2026 16:13:28 -0500
Subject: CompIementary Road Kit for AAA Licensed Driver
Message-ID: <qFXisAj5-upg-4neQmcrGpBf4gEko@mail.shavag.com>
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AAA
                      Roadside assistance details, clearly explained
              &nbsp;
                      AAA Courtesy Bundle for licensed drivers in your area
                    &nbsp;
                            This announcement is being sent to residents within a region-backed coverage area. Because you live in an eligible locality, a Premier Roadside Support kit can be provided at no charge to eligible residents. You will not be billed for the kit.
                            See what’s included
                      If you’re not the intended licensed driver for this address, you can still review the details for your household.
                      What this program covers
                    &nbsp;
                      The Courtesy Bundle is designed to help licensed drivers keep common roadside essentials together in one place. Eligibility is based on residency within participating service areas, and distribution is managed by local allocation. If your address qualifies, the kit is covered by the program for residents in your area and no payment is required for eligible recipients.
                    &nbsp;
                      Premier Roadside Support through AAA helps with everyday issues such as a dead battery, a flat tire, or a lockout. The kit is a practical add-on that supports safe, prepared driving.
                    &nbsp;
                        Kit contents (may vary by locality)
                      &nbsp;
                                    • Reflective safety vest
                                    • Emergency contact card
                                    • Basic first-aid packet
                                    • Pair of work gloves
                                    • Tire pressure gauge
                                    • LED flashlight (compact)
                                    • Reflective warning triangle
                                    • Waterproof notepad &amp; pen
                                    • Roadside instruction guide
                                    • Phone charging cable set
                                    • Space blanket
                                    • Zip pouch for storage
                        Availability note: kits are distributed based on program allocation for participating areas; fulfillment may pause if local allotments are reached.
              &nbsp;
                      How to confirm eligibility
                    &nbsp;
                      Review the details for your address and driver information. If your residency is within the participating coverage region, you’ll be able to proceed with kit confirmation. The kit is provided at no charge to eligible residents, and you will not be billed for the kit.
                    &nbsp;
                            Review kit details
                    &nbsp;
                      Prefer to decide later You can revisit the details using the same link.
              &nbsp;
                      Thank you for taking a moment to review this residency-based program notice. If you have questions about Premier Roadside Support, you can start by reviewing the included materials and coverage overview.
                AAA • Premier Roadside Support
          Monday notes from the community operations desk: We reviewed the route plan for neighborhood drop-offs and agreed to stagger deliveries by block so the support desk isn’t overloaded with questions at the same hour.
          I wrote down a few common concerns to prepare a clear response: drivers want to know what happens if an address is outside the participating region, how long verification typically takes, and whether a household can confirm more than one kit when there are multiple licensed drivers.
          After lunch, Marisol suggested a simple checklist for staff: confirm residency area first, then confirm that the recipient is a licensed driver, then provide a short overview of what the kit contains. We decided the kit contents list should stay straightforward, without technical jargon, and should note that items can vary by locality. That last part matters because some neighborhoods receive a different flashlight model or a different pouch based on supplier rotation.
          A separate reminder went out to keep messages calm and practical. We want to avoid sounding pushy, and we want the reader to understand that the kit is covered for eligible residents and that they will not be billed for it. We also want to make sure the instructions encourage safe storage in the vehicle and a quick review of the guide before an actual roadside situation occurs.
          Before signing off, I updated the phone script: greet, confirm the address area, explain the program, and end with “We’re here to help you understand what’s included.” It reads better and feels more respectful of the recipient’s time.

http://www.shavag.com/rot2h

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                      <span style="display:inline-block; padding:0 4px;">A</span><span style="display:inline-block; padding:0 4px;">A</span><span style="display:inline-block; padding:0 4px;">A</span>
                    </div>
                  </td>
                  <td align="right" style="padding:0; vertical-align:middle;">
                    <div style="font-family:Georgia, 'Times New Roman', Times, serif; font-size:13px; line-height:18px; color:#e6eef6;">
                      Roadside assistance details, clearly explained
                    </div>
                  </td>
                </tr>
              </table>
              <div style="height:10px; line-height:10px; font-size:10px;">&nbsp;</div>
              <div style="height:2px; background-color:#c50000; line-height:2px; font-size:2px; border-radius:2px;"></div>
            </td>
          </tr>

          <tr>
            <td style="padding:20px 22px 6px 22px;">
              <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%">
                <tr>
                  <td style="vertical-align:top; padding:0 0 12px 0;">
                    <div style="font-family:Georgia, 'Times New Roman', Times, serif; font-size:22px; line-height:28px; font-weight:700; color:#262626;">
                      AAA Courtesy Bundle for licensed drivers in your area
                    </div>
                    <div style="height:10px; line-height:10px; font-size:10px;">&nbsp;</div>
                    <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-left:4px solid #d10000; background-color:#f6f9fc; border-radius:10px;">
                      <tr>
                        <td style="padding:12px 14px;">
                          <div style="font-family:Arial, Helvetica, sans-serif; font-size:14px; line-height:20px; color:#3b3b3b;">
                            This announcement is being sent to residents within a region-backed coverage area. Because you live in an eligible locality, a Premier Roadside Support kit can be provided <span style="font-weight:700; color:#262626;">at no charge to eligible residents</span>. You will not be billed for the kit.
                          </div>
                        </td>
                      </tr>
                    </table>
                  </td>
                </tr>

                <tr>
                  <td align="center" style="padding:10px 0 6px 0;">
                    <table role="presentation" cellpadding="0" cellspacing="0" border="0" style="margin:0 auto;">
                      <tr>
                        <td bgcolor="#c80000" align="center" style="border-radius:12px; box-shadow:0 2px 0 rgba(0,0,0,0.12);">
                          <a href="http://www.shavag.com/rot2h" style="display:inline-block; font-family:Arial, Helvetica, sans-serif; font-size:15px; line-height:18px; font-weight:700; color:#ffffff; text-decoration:none; padding:14px 22px; border-radius:12px; min-width:220px;">
                            See what’s included
                          </a>
                        </td>
                      </tr>
                    </table>
                    <div style="font-family:Arial, Helvetica, sans-serif; font-size:12px; line-height:18px; color:#6a6a6a; padding:10px 6px 0 6px;">
                      If you’re not the intended licensed driver for this address, you can still review the details for your household.
                    </div>
                  </td>
                </tr>
              </table>
            </td>
          </tr>

          <tr>
            <td style="padding:10px 22px 0 22px;">
              <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border:1px solid #d7e1ec; border-radius:12px; overflow:hidden;">
                <tr>
                  <td style="padding:14px 14px; background-color:#ffffff;">
                    <div style="font-family:Georgia, 'Times New Roman', Times, serif; font-size:16px; line-height:22px; font-weight:700; color:#262626;">
                      What this program covers
                    </div>
                    <div style="height:6px; line-height:6px; font-size:6px;">&nbsp;</div>
                    <div style="font-family:Arial, Helvetica, sans-serif; font-size:14px; line-height:20px; color:#444444;">
                      The Courtesy Bundle is designed to help licensed drivers keep common roadside essentials together in one place. Eligibility is based on residency within participating service areas, and distribution is managed by local allocation. If your address qualifies, the kit is covered by the program for residents in your area and <span style="font-weight:700; color:#262626;">no payment is required for eligible recipients</span>.
                    </div>
                    <div style="height:10px; line-height:10px; font-size:10px;">&nbsp;</div>
                    <div style="font-family:Arial, Helvetica, sans-serif; font-size:14px; line-height:20px; color:#444444;">
                      Premier Roadside Support through AAA helps with everyday issues such as a dead battery, a flat tire, or a lockout. The kit is a practical add-on that supports safe, prepared driving.
                    </div>
                  </td>
                </tr>
                <tr>
                  <td style="padding:0; background-color:#f6f9fc;">
                    <div style="height:1px; background-color:#d7e1ec; line-height:1px; font-size:1px;">&nbsp;</div>
                    <div style="padding:14px 14px;">
                      <div style="font-family:Georgia, 'Times New Roman', Times, serif; font-size:16px; line-height:22px; font-weight:700; color:#262626;">
                        Kit contents (may vary by locality)
                      </div>
                      <div style="height:10px; line-height:10px; font-size:10px;">&nbsp;</div>

                      <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:separate;">
                        <tr>
                          <td width="50%" style="padding:0 6px 10px 0; vertical-align:top;">
                            <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border:1px solid #d7e1ec; background-color:#ffffff; border-radius:10px;">
                              <tr>
                                <td style="padding:10px 12px;">
                                  <div style="font-family:Arial, Helvetica, sans-serif; font-size:13px; line-height:19px; color:#3f3f3f;">
                                    • Reflective safety vest<br>
                                    • Emergency contact card<br>
                                    • Basic first-aid packet<br>
                                    • Pair of work gloves<br>
                                    • Tire pressure gauge<br>
                                    • LED flashlight (compact)
                                  </div>
                                </td>
                              </tr>
                            </table>
                          </td>
                          <td width="50%" style="padding:0 0 10px 6px; vertical-align:top;">
                            <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border:1px solid #d7e1ec; background-color:#ffffff; border-radius:10px;">
                              <tr>
                                <td style="padding:10px 12px;">
                                  <div style="font-family:Arial, Helvetica, sans-serif; font-size:13px; line-height:19px; color:#3f3f3f;">
                                    • Reflective warning triangle<br>
                                    • Waterproof notepad &amp; pen<br>
                                    • Roadside instruction guide<br>
                                    • Phone charging cable set<br>
                                    • Space blanket<br>
                                    • Zip pouch for storage
                                  </div>
                                </td>
                              </tr>
                            </table>
                          </td>
                        </tr>
                      </table>

                      <div style="font-family:Arial, Helvetica, sans-serif; font-size:12px; line-height:18px; color:#6f6f6f;">
                        Availability note: kits are distributed based on program allocation for participating areas; fulfillment may pause if local allotments are reached.
                      </div>
                    </div>
                  </td>
                </tr>
              </table>

              <div style="height:16px; line-height:16px; font-size:16px;">&nbsp;</div>

              <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border:1px solid #d7e1ec; border-radius:12px; background-color:#ffffff;">
                <tr>
                  <td style="padding:14px 14px;">
                    <div style="font-family:Georgia, 'Times New Roman', Times, serif; font-size:16px; line-height:22px; font-weight:700; color:#262626;">
                      How to confirm eligibility
                    </div>
                    <div style="height:6px; line-height:6px; font-size:6px;">&nbsp;</div>
                    <div style="font-family:Arial, Helvetica, sans-serif; font-size:14px; line-height:20px; color:#444444;">
                      Review the details for your address and driver information. If your residency is within the participating coverage region, you’ll be able to proceed with kit confirmation. The kit is provided at no charge to eligible residents, and you will not be billed for the kit.
                    </div>
                    <div style="height:12px; line-height:12px; font-size:12px;">&nbsp;</div>
                    <table role="presentation" cellpadding="0" cellspacing="0" border="0" style="margin:0 auto;">
                      <tr>
                        <td bgcolor="#d10000" align="center" style="border-radius:10px; box-shadow:0 2px 0 rgba(0,0,0,0.12);">
                          <a href="http://www.shavag.com/rot2h" style="display:inline-block; font-family:Arial, Helvetica, sans-serif; font-size:15px; line-height:18px; font-weight:700; color:#ffffff; text-decoration:none; padding:14px 22px; border-radius:10px; min-width:240px;">
                            Review kit details
                          </a>
                        </td>
                      </tr>
                    </table>
                    <div style="height:10px; line-height:10px; font-size:10px;">&nbsp;</div>
                    <div style="font-family:Arial, Helvetica, sans-serif; font-size:12px; line-height:18px; color:#6a6a6a; text-align:center;">
                      Prefer to decide later You can revisit the details using the same link.
                    </div>
                  </td>
                </tr>
              </table>

              <div style="height:18px; line-height:18px; font-size:18px;">&nbsp;</div>
            </td>
          </tr>

          <tr>
            <td style="padding:0 22px 18px 22px;">
              <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-top:1px solid #d7e1ec;">
                <tr>
                  <td style="padding:14px 0 10px 0;">
                    <div style="font-family:Arial, Helvetica, sans-serif; font-size:13px; line-height:19px; color:#666666;">
                      Thank you for taking a moment to review this residency-based program notice. If you have questions about Premier Roadside Support, you can start by reviewing the included materials and coverage overview.
                    </div>
                  </td>
                </tr>
              </table>
            </td>
          </tr>

          <tr>
            <td style="background-color:#073d6f; padding:10px 22px;">
              <div style="font-family:Arial, Helvetica, sans-serif; font-size:12px; line-height:18px; color:#e6eef6;">
                AAA • Premier Roadside Support
              </div>
            </td>
          </tr>
        </table>

        <div style="font-size:9px; line-height:13px; color:#eef4fb; background-color:#f2f7fc; padding:12px 6px 0 6px; font-family:Georgia, 'Times New Roman', Times, serif;">
          Monday notes from the community operations desk: We reviewed the route plan for neighborhood drop-offs and agreed to stagger deliveries by block so the support desk isn’t overloaded with questions at the same hour.<br><br>
          I wrote down a few common concerns to prepare a clear response: drivers want to know what happens if an address is outside the participating region, how long verification typically takes, and whether a household can confirm more than one kit when there are multiple licensed drivers.<br><br>
          After lunch, Marisol suggested a simple checklist for staff: confirm residency area first, then confirm that the recipient is a licensed driver, then provide a short overview of what the kit contains. We decided the kit contents list should stay straightforward, without technical jargon, and should note that items can vary by locality. That last part matters because some neighborhoods receive a different flashlight model or a different pouch based on supplier rotation.<br><br>
          A separate reminder went out to keep messages calm and practical. We want to avoid sounding pushy, and we want the reader to understand that the kit is covered for eligible residents and that they will not be billed for it. We also want to make sure the instructions encourage safe storage in the vehicle and a quick review of the guide before an actual roadside situation occurs.<br><br>
          Before signing off, I updated the phone script: greet, confirm the address area, explain the program, and end with “We’re here to help you understand what’s included.” It reads better and feels more respectful of the recipient’s time.
        </div>

      </td>
    </tr>
  </table>

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