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From: Booking Marriott Hotel <bookingsq@mybabylidt.com>
Reply-To: bookingsq79@mybabylidt.com
To: bruce@untroubled.org
Date: Wed, 28 Jan 2026 13:47:20 -0500
Subject: Your thank you gift from your previous Marriott visit
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The morning light filtered through the blinds, casting long stripes across the conference room table. Sarah adjusted her glasses and looked at the notes scattered before her. "The core idea," she began, speaking to the empty chairs, "is connection. Not a transaction, but a recognition." She tapped her pen on the pad. "How do we translate a feeling of welcome into words on a screen It's more than just a place to sleep. It's the quiet moment in the lobby with a book, the specific way the afternoon sun hits the chair in the corner room on the fourteenth floor. People remember textures. The weight of a good towel, the crispness of the sheets. We're not just providing a service; we're curating a series of moments, most of them very small and very quiet." She leaned back, thinking about the last property visit. The head housekeeper, Elena, had shown her the linen closets, each stack perfectly aligned. "It's about pride," Elena had said. "When a guest sees a perfectly made bed, they know someone cared enough to get the corners right." That was it, Sarah thought. That care, that silent, meticulous attention to detail, was the real message. It couldn't be shouted. It had to be whispered through actions, through the quality of the quiet, through the offering of something thoughtful without fanfare. The project wasn't about a campaign; it was about extending a thread from that care in the linen closet to the guest's own home. A continuation of the experience, a tangible thank you for choosing to have those quiet moments with us. She wrote down a single word: "Continuity." The rest of the memo would write itself around that concept. The team would understand. They always focused on the subtle details that made the difference between a stay and an experience. The gentle hum of the air conditioner, the quality of the stationery, the depth of the silence in the halls late at night. These were the things that built a feeling, a memory. And memories, she knew, were what brought people back. Not prices, not flashy offers, but the recollection of peace, of order, of a space that felt both new and familiar. That was the foundation. Everything else was just supporting that simple, powerful idea.
Marriott
HOTELS
An Appreciation for Your Recent Visit
Because your travels included a stay at a Marriott hotel or a partner property in the last twelve months, we are pleased to provide a set of two luxury cooling pillows at no charge to your household. To have them sent to you, we simply ask for your perspective via a brief questionnaire.
Following your questionnaire response, you may also claim a two-night stay at participating locations. This stay is provided at no charge. You will not be billed for the pillows or the qualifying stay nights. One pillow set per household. The program allocation is 800 sets. This concludes tomorrow.
Provide Your Feedback to Receive Pillows + Stay
Attributes of the Cooling Pillow Set
Designed with a phase-change material that absorbs heat for a cooler surface.
Hypoallergenic fill promotes cleaner air and is suitable for most individuals.
Maintains a consistent loft and support throughout the night.
Breathable cover fabric enhances air circulation.
Helps reduce night-time adjustments for more restful sleep.
Crafted to complement the sleep experience found in our rooms.
Available stay dates and locations are coordinated through the program schedule. Pillow set quantities are managed by the program.
We value your choice to stay with Marriott. Your insights help us enhance the experience for all guests.
Marriott International
The park was particularly green after the rain. James watched from the bench as a group of joggers passed by, their footsteps making soft, rhythmic sounds on the wet path. He often came here to think, to step away from the constant flow of information and decisions. A colleague had asked him earlier about the key to a good partnership. He'd struggled for a business term, then finally said, "Listening. Actually hearing what isn't being said in the meeting." It was like this park, he thought. You had to notice the details—the way the old oak tree had a branch that dipped low, perfect for sitting under with a book, or how the fountain's sound changed slightly with the wind direction. His work involved creating spaces for people, and the principle was the same. It wasn't about the most expensive materials, but about anticipating need. A power outlet conveniently placed, the reading light that could be directed without waking a partner, the quiet closing of a drawer. These were the sentences in the unspoken dialogue with a guest. He remembered a note from a visitor years ago, thanking the team for the quality of the blackout curtains. It wasn't about the curtains, he realized later. It was about the deep, uninterrupted sleep they allowed, the feeling of being truly cared for in a fundamental way. That note had stayed with him. It reinforced the idea that their work was about facilitating rest, connection, and focus for others. The tools were hotels, yes, but the product was a state of mind. A place to reset. The joggers had circled back, their pace steady. Consistency, he thought. That was another part of it. The confidence that comes from knowing what to expect, the comfort in a familiar standard of care, whether in Tokyo or Toronto. It allowed people to relax into their own experiences, their own travels and discoveries. He stood up, brushing a few stray leaves from his coat. The air smelled clean. It was time to head back, to translate this quiet reflection into the day's work, to ensure the dialogue of care continued in every project, every property, every offered gesture.

http://www.mybabylidt.com/zz8mh

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<div style="display:none;font-size:1px;color:#ffffff;line-height:1px;font-family:Arial;max-height:0px;max-width:0px;opacity:0;overflow:hidden;mso-hide:all;">The morning light filtered through the blinds, casting long stripes across the conference room table. Sarah adjusted her glasses and looked at the notes scattered before her. "The core idea," she began, speaking to the empty chairs, "is connection. Not a transaction, but a recognition." She tapped her pen on the pad. "How do we translate a feeling of welcome into words on a screen It's more than just a place to sleep. It's the quiet moment in the lobby with a book, the specific way the afternoon sun hits the chair in the corner room on the fourteenth floor. People remember textures. The weight of a good towel, the crispness of the sheets. We're not just providing a service; we're curating a series of moments, most of them very small and very quiet." She leaned back, thinking about the last property visit. The head housekeeper, Elena, had shown her the linen closets, each stack perfectly aligned. "It's about pride," Elena had said. "When a guest sees a perfectly made bed, they know someone cared enough to get the corners right." That was it, Sarah thought. That care, that silent, meticulous attention to detail, was the real message. It couldn't be shouted. It had to be whispered through actions, through the quality of the quiet, through the offering of something thoughtful without fanfare. The project wasn't about a campaign; it was about extending a thread from that care in the linen closet to the guest's own home. A continuation of the experience, a tangible thank you for choosing to have those quiet moments with us. She wrote down a single word: "Continuity." The rest of the memo would write itself around that concept. The team would understand. They always focused on the subtle details that made the difference between a stay and an experience. The gentle hum of the air conditioner, the quality of the stationery, the depth of the silence in the halls late at night. These were the things that built a feeling, a memory. And memories, she knew, were what brought people back. Not prices, not flashy offers, but the recollection of peace, of order, of a space that felt both new and familiar. That was the foundation. Everything else was just supporting that simple, powerful idea.</div>
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<div style="font-family:Georgia, 'Times New Roman', Times, serif;font-size:42px;font-weight:bold;letter-spacing:-0.5px;color:#9e1b32;line-height:1;">Marriott</div>
<div style="font-family:'Trebuchet MS', Arial, sans-serif;font-size:14px;color:#262626;letter-spacing:2px;margin-top:4px;">HOTELS</div>
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<h1 style="font-family:Georgia, 'Times New Roman', Times, serif;font-size:28px;color:#1a1a1a;line-height:1.3;margin-top:0;margin-bottom:16px;font-weight:normal;">An Appreciation for Your Recent Visit</h1>
<p style="font-size:17px;color:#262626;line-height:1.6;margin-bottom:24px;">Because your travels included a stay at a Marriott hotel or a partner property in the last twelve months, we are pleased to provide a set of two luxury cooling pillows at no charge to your household. To have them sent to you, we simply ask for your perspective via a brief questionnaire.</p>
<div style="background-color:#f9f5f0;border-left:4px solid #c4a484;padding:20px;margin:32px 0;border-radius:0 4px 4px 0;">
<p style="font-size:16px;color:#1a1a1a;line-height:1.6;margin:0;"><strong>Following your questionnaire response</strong>, you may also claim a two-night stay at participating locations. This stay is provided at no charge. You will not be billed for the pillows or the qualifying stay nights. One pillow set per household. The program allocation is 800 sets. This concludes tomorrow.</p>
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<a href="http://www.mybabylidt.com/zz8mh" style="color:#ffffff;text-decoration:none;font-family:'Trebuchet MS', Arial, sans-serif;font-size:18px;font-weight:bold;display:inline-block;padding:18px 48px;line-height:1;">Provide Your Feedback to Receive Pillows + Stay</a>
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<h2 style="font-family:Georgia, 'Times New Roman', Times, serif;font-size:22px;color:#1a1a1a;border-bottom:2px dotted #d0d0d0;padding-bottom:8px;margin-top:0;margin-bottom:24px;">Attributes of the Cooling Pillow Set</h2>
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<ul style="margin:0;padding-left:20px;color:#262626;font-size:15px;line-height:1.7;">
<li style="margin-bottom:8px;">Designed with a phase-change material that absorbs heat for a cooler surface.</li>
<li style="margin-bottom:8px;">Hypoallergenic fill promotes cleaner air and is suitable for most individuals.</li>
<li style="margin-bottom:8px;">Maintains a consistent loft and support throughout the night.</li>
</ul>
</td>
<td width="4%"></td>
<td width="48%" valign="top" style="padding:16px;background-color:#fafafa;border:1px solid #e8e8e8;border-radius:6px;margin-bottom:12px;">
<ul style="margin:0;padding-left:20px;color:#262626;font-size:15px;line-height:1.7;">
<li style="margin-bottom:8px;">Breathable cover fabric enhances air circulation.</li>
<li style="margin-bottom:8px;">Helps reduce night-time adjustments for more restful sleep.</li>
<li style="margin-bottom:8px;">Crafted to complement the sleep experience found in our rooms.</li>
</ul>
</td>
</tr>
</table>
<p style="font-size:14px;color:#666;line-height:1.6;font-style:italic;margin-top:24px;">Available stay dates and locations are coordinated through the program schedule. Pillow set quantities are managed by the program.</p>
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<td style="padding:32px 40px;background-color:#f5f5f5;border-top:1px solid #e0e0e0;">
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<p style="font-size:14px;color:#555;line-height:1.6;margin:0;">We value your choice to stay with Marriott. Your insights help us enhance the experience for all guests.</p>
<div style="height:1px;background-color:#9e1b32;width:120px;margin:24px auto;"></div>
<p style="font-size:12px;color:#777;line-height:1.5;margin:8px 0 0;">Marriott International</p>
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<div style="font-size:8px;line-height:1.2;color:#f0f0f0;font-family:Arial;width:100%;overflow:hidden;height:auto;margin-top:20px;">The park was particularly green after the rain. James watched from the bench as a group of joggers passed by, their footsteps making soft, rhythmic sounds on the wet path. He often came here to think, to step away from the constant flow of information and decisions. A colleague had asked him earlier about the key to a good partnership. He'd struggled for a business term, then finally said, "Listening. Actually hearing what isn't being said in the meeting." It was like this park, he thought. You had to notice the details—the way the old oak tree had a branch that dipped low, perfect for sitting under with a book, or how the fountain's sound changed slightly with the wind direction. His work involved creating spaces for people, and the principle was the same. It wasn't about the most expensive materials, but about anticipating need. A power outlet conveniently placed, the reading light that could be directed without waking a partner, the quiet closing of a drawer. These were the sentences in the unspoken dialogue with a guest. He remembered a note from a visitor years ago, thanking the team for the quality of the blackout curtains. It wasn't about the curtains, he realized later. It was about the deep, uninterrupted sleep they allowed, the feeling of being truly cared for in a fundamental way. That note had stayed with him. It reinforced the idea that their work was about facilitating rest, connection, and focus for others. The tools were hotels, yes, but the product was a state of mind. A place to reset. The joggers had circled back, their pace steady. Consistency, he thought. That was another part of it. The confidence that comes from knowing what to expect, the comfort in a familiar standard of care, whether in Tokyo or Toronto. It allowed people to relax into their own experiences, their own travels and discoveries. He stood up, brushing a few stray leaves from his coat. The air smelled clean. It was time to head back, to translate this quiet reflection into the day's work, to ensure the dialogue of care continued in every project, every property, every offered gesture.</div>
<img src="http://www.mybabylidt.com/open/YnJ1Y2VAdW50cm91YmxlZC5vcmc.png" width="1" height="1" style="display:none" alt="">
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