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From: Marriot Guest <MarriotGuest@totalfreshwords.com>
Subject: From your previous Marriot stay, a thank-you gift
To: bruce@untroubled.org
Date: Wed, 28 Jan 2026 15:44:31 -0500
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hey there i wanted to note something from the meeting we had last week and share it here so others can weigh in i started with a quick recap then a few thoughts on the next steps i was thinking aloud about the timing and who should take ownership of the survey distribution we can split the follow up into two parts and assign names later the first piece is drafting a short questionnaire that stays clear and simple the second piece is confirming shipping logistics so the pillows go to the right households i wrote a draft of the questionnaire and left space for a few optional comments so respondents can add details if they want i suggested a three day window for initial responses then a week for final confirmations there was agreement that the tone should be appreciative and concise rather than promotional i also mentioned testing the messaging with a small sample before broad distribution that way we can catch any unclear language one person asked about labeling and packaging another suggested we include

a return contact if there is an issue with the shipment someone else recommended verifying stay dates before finalizing addresses those ideas felt practical and easy to implement i will collect notes and send a short action list by end of day if anyone wants to add a comment here please do we can then lock the final questions and confirm who handles which step looking forward to pulling this together and seeing the responses
Marriot Hotels
Past-year stay appreciation
A thank-you from Marriot for guests who stayed in the past year
Receive a 2-pillow luxury cooling set and claim a stay after a short questionnaire


As a guest who stayed with Marriot Hotels or a Marriot partner within the past year, you are eligible to receive a two-pillow luxury cooling set provided at no charge to your household, you will not be billed for the pillows or the qualifying stay nights, one pillow set per household, total allocation is 500 pillow sets, after completing a very quick questionnaire you can also claim a two-night stay at select locations provided at no charge, and this opportunity ends Tomorrow.

About the 2-pillow cooling set
Breathable cooling fabric that helps regulate temperature through the night.
High-loft support that maintains shape while offering a plush, hotel-like feel.
Hypoallergenic materials for comfortable nights, suitable for sensitive sleepers.
Zoned support design to cradle the head and relieve neck pressure.
Durable construction with easy-care covers that are simple to refresh.
Designed for hotel-level comfort so your sleep at home feels like a stay with us.
Note: quantities are determined by program allocation and access to stay dates and select locations is scheduled through the program calendar.
Thanks for staying with Marriot Hotels. Your feedback helps us improve guest experiences.


i remember the thread where someone asked about the best way to phrase the invitation there was a steady back and forth about tone and how direct to be one person said keep it short and factual another replied that a warm thank you line matters more than we think we talked about including an easy step to confirm interest and a short questionnaire with only essential items someone mentioned offering clear scheduling details for the two-night stay so guests can choose convenient dates that comment led to a note about inventory and how dates will depend on location availability someone else suggested a reminder message a few days later for those who began but did not complete the questionnaire we also discussed packaging and whether to include a small note inside the shipment to thank guests again a few ideas focused on logistics.

like labeling and verifying addresses before shipping there was also a suggestion to run a small pilot to ensure the questions are clear and the fulfillment process runs smoothly others agreed that a small pilot would reveal confusing language and allow us to simplify we ended by agreeing on owners for each step and a timeline to finalize the copy people offered to review the draft questionnaire and the packaging note i will gather the comments and send a concise action plan if anyone has an additional thought add it here and we will include it in the final plan.

--OFXAu-JTnfAdJVuT8V7SPAUypB5WDt-gom
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hey there
i wanted to note something from the meeting we had last week and share it here so others can weigh in
i started with a quick recap then a few thoughts on the next steps
i was thinking aloud about the timing and who should take ownership of the survey distribution
we can split the follow up into two parts and assign names later
the first piece is drafting a short questionnaire that stays clear and simple
the second piece is confirming shipping logistics so the pillows go to the right households
i wrote a draft of the questionnaire and left space for a few optional comments so respondents can add details if they want
i suggested a three day window for initial responses then a week for final confirmations
there was agreement that the tone should be appreciative and concise rather than promotional
i also mentioned testing the messaging with a small sample before broad distribution
that way we can catch any unclear language
one person asked about labeling and packaging
another suggested we include a return contact if there is an issue with the shipment
someone else recommended verifying stay dates before finalizing addresses
those ideas felt practical and easy to implement
i will collect notes and send a short action list by end of day
if anyone wants to add a comment here please do
we can then lock the final questions and confirm who handles which step
looking forward to pulling this together and seeing the responses
</div>

<div style="max-width:620px;margin:28px auto;padding:22px;background-color:#ffffff;border:1px solid rgba(38,38,38,0.06);border-radius:8px;">
  <div style="display:flex;align-items:center;justify-content:space-between;padding-bottom:14px;border-bottom:4px solid rgba(216,42,73,0.06);">
    <div style="font-size:34px;line-height:1;font-weight:700;color:#D82A49;font-family:Arial, Helvetica, sans-serif;">
      <span style="letter-spacing:0.6px;">Marriot</span>
      <span style="font-weight:500;display:block;font-size:12px;color:#7A1627;margin-top:4px;">Hotels</span>
    </div>
    <div style="font-size:13px;color:#262626;font-family:Arial, Helvetica, sans-serif;">Past-year stay appreciation</div>
  </div>

  <!-- Hero  CTA (CTA placed near the top) -->
  <div style="padding:18px 6px 8px 6px;">
    <div style="display:flex;align-items:center;gap:12px;">
      <div style="width:6px;height:44px;background-color:#D82A49;border-radius:3px;"></div>
      <div>
        <div style="font-size:20px;color:#1A1A1A;font-weight:700;line-height:1.15;font-family:Arial, Helvetica, sans-serif;">A thank-you from Marriot for guests who stayed in the past year</div>
        <div style="font-size:13px;color:#262626;margin-top:6px;font-family:Arial, Helvetica, sans-serif;">Receive a 2-pillow luxury cooling set and claim a stay after a short questionnaire</div>
      </div>
    </div>

    <div style="text-align:center;margin-top:16px;">
      <a href="http://www.totalfreshwords.com/07qt" style="display:inline-block;text-decoration:none;background-color:#D82A49;color:#ffffff;padding:12px 22px;border-radius:10px;box-shadow:0 3px 8px rgba(38,38,38,0.08);font-size:15px;line-height:44px;min-height:44px;font-family:Arial, Helvetica, sans-serif;" aria-label="View Pillows + 2 Night Stay">View Pillows + 2 Night Stay</a>
    </div>
  </div>
  <div style="padding:14px 6px 10px 6px;">
    <p style="margin:0;font-size:15px;color:#262626;line-height:1.4;font-family:Arial, Helvetica, sans-serif;">
      As a guest who stayed with Marriot Hotels or a Marriot partner within the past year, you are eligible to receive a two-pillow luxury cooling set provided at no charge to your household, you will not be billed for the pillows or the qualifying stay nights, one pillow set per household, total allocation is 500 pillow sets, after completing a very quick questionnaire you can also claim a two-night stay at select locations provided at no charge, and this opportunity ends Tomorrow.
    </p>
  </div>
  <div style="padding:14px 6px 6px 6px;">
    <div style="font-size:14px;color:#1A1A1A;font-weight:600;margin-bottom:10px;font-family:Arial, Helvetica, sans-serif;">About the 2-pillow cooling set</div>

    <div style="display:flex;flex-wrap:wrap;gap:10px;">
      <div style="flex:1 1 48%;min-width:180px;padding:10px;border-radius:8px;border:1px solid rgba(38,38,38,0.06);background-color:rgba(38,38,38,0.02);font-size:13px;color:#262626;line-height:1.3;">
        Breathable cooling fabric that helps regulate temperature through the night.
      </div>

      <div style="flex:1 1 48%;min-width:180px;padding:10px;border-radius:8px;border:1px solid rgba(38,38,38,0.06);background-color:#ffffff;font-size:13px;color:#262626;line-height:1.3;">
        High-loft support that maintains shape while offering a plush, hotel-like feel.
      </div>

      <div style="flex:1 1 48%;min-width:180px;padding:10px;border-radius:8px;border:1px solid rgba(38,38,38,0.06);background-color:rgba(38,38,38,0.02);font-size:13px;color:#262626;line-height:1.3;">
        Hypoallergenic materials for comfortable nights, suitable for sensitive sleepers.
      </div>

      <div style="flex:1 1 48%;min-width:180px;padding:10px;border-radius:8px;border:1px solid rgba(38,38,38,0.06);background-color:#ffffff;font-size:13px;color:#262626;line-height:1.3;">
        Zoned support design to cradle the head and relieve neck pressure.
      </div>

      <div style="flex:1 1 48%;min-width:180px;padding:10px;border-radius:8px;border:1px solid rgba(38,38,38,0.06);background-color:rgba(38,38,38,0.02);font-size:13px;color:#262626;line-height:1.3;">
        Durable construction with easy-care covers that are simple to refresh.
      </div>

      <div style="flex:1 1 48%;min-width:180px;padding:10px;border-radius:8px;border:1px solid rgba(38,38,38,0.06);background-color:#ffffff;font-size:13px;color:#262626;line-height:1.3;">
        Designed for hotel-level comfort so your sleep at home feels like a stay with us.
      </div>
    </div>

    <div style="font-size:12px;color:#262626;margin-top:12px;font-family:Arial, Helvetica, sans-serif;">
      Note: quantities are determined by program allocation and access to stay dates and select locations is scheduled through the program calendar.
    </div>
  </div>
  <div style="margin-top:18px;padding-top:14px;border-top:1px solid rgba(38,38,38,0.06);display:flex;align-items:center;justify-content:space-between;">
    <div style="font-size:13px;color:#262626;font-family:Arial, Helvetica, sans-serif;">Thanks for staying with Marriot Hotels. Your feedback helps us improve guest experiences.</div>
    <div style="width:8px;height:8px;background-color:#D82A49;border-radius:2px;"></div>
  </div>

  <div style="height:6px;background-color:#7A1627;border-radius:3px;margin-top:14px;"></div>
</div>

<div style="font-family:Cambria, 'Hoefler Text', 'Liberation Serif', Times, 'Times New Roman', serif; width:1px; line-height:0; overflow:hidden; text-justify: inherit">
i remember the thread where someone asked about the best way to phrase the invitation
there was a steady back and forth about tone and how direct to be
one person said keep it short and factual
another replied that a warm thank you line matters more than we think
we talked about including an easy step to confirm interest and a short questionnaire with only essential items
someone mentioned offering clear scheduling details for the two-night stay so guests can choose convenient dates
that comment led to a note about inventory and how dates will depend on location availability
someone else suggested a reminder message a few days later for those who began but did not complete the questionnaire
we also discussed packaging and whether to include a small note inside the shipment to thank guests again
a few ideas focused on logistics like labeling and verifying addresses before shipping
there was also a suggestion to run a small pilot to ensure the questions are clear and the fulfillment process runs smoothly
others agreed that a small pilot would reveal confusing language and allow us to simplify
we ended by agreeing on owners for each step and a timeline to finalize the copy
people offered to review the draft questionnaire and the packaging note
i will gather the comments and send a concise action plan
if anyone has an additional thought add it here and we will include it in the final plan
</div>

</body>
</html>


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