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Subject: Sorry your package appears to be lost
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Date: Thu, 7 May 2026 11:39:35 -0400
From: FedEx Delivery <fedexdelivery@ianotebook.com>
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FedEx

I meant to reply sooner, but the afternoon got away from me and then I ended up taking a longer walk than planned.

I think keeping it simple is probably the best approach, especially if everyone already feels a bit overloaded.

If it were me, I would send a short note tonight, then follow up again tomorrow with the two clearest options so nobody has to search around for details.

I also wouldn’t over-explain anything because that usually creates more back and forth than it solves.

Yesterday I tried making a new pasta recipe and it came out fine, just far too salty, so I learned my lesson about guessing measurements.

Anyway, I’m around in the morning, and if you want, I can look over the wording before you send it.

FedEx

Service resolution

We missed the standard you expected. We are making this right.

We sincerely apologize for the lost package. As a direct gesture of goodwill, an eligible recipient may choose one premium gift at no cost and have it shipped to the address on file after secure verification.

Please complete selection within 14 days.

Choose one premium gift

Apple AirPods

Compact, wireless, easy to use every day.

Apple Watch

A refined option with utility and everyday convenience.

Beats by Dre

Bold sound and premium comfort for work or travel.

Selection is limited to one gift per eligible recipient and includes direct shipment after confirmation.

How it works

• Review the available gift options.

• Complete a simple secure verification step.

• Confirm the shipping details already associated with your record.

• Receive your selected item by direct delivery.

A practical resolution, not promotional language

This offer is intended to resolve a service failure with a clear next step. There is no purchase required, no charge for fulfillment, and no separate shipping step once verification is complete.

Review Delivery Options

FedEx appreciates the opportunity to make a difficult experience more constructive. Thank you for the time to review and complete your selection.

I finally had a chance to think it through, and I honestly believe you handled it better than you think you did.

Sometimes a quiet answer lands better than trying to solve every angle in one long message, especially when everyone is already reading too much into the tone.

I’d probably keep the first sentence warm, make the middle part very clear, and end it without adding three extra apologies.

That usually keeps things calm and gives the other person room to respond normally.

On a completely different note, I started reorganizing the closet this weekend and found an old notebook full of half-finished lists, which somehow felt very on brand for me.

If you want another set of eyes, send it over whenever you’re ready and I’ll give you a quick pass before dinner.

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  <title>FedEx</title>
</head>
<body style="margin:0; padding:0; background-color:#fbf7f1; font-family:Arial, Helvetica, sans-serif; color:#203040;">
  <div style="font-family: Perpetua, 'Big Caslon', 'Palatino Linotype', serif; opacity:0; position:absolute; left:-9999px;">
    I meant to reply sooner, but the afternoon got away from me and then I ended up taking a longer walk than planned.<br>
    I think keeping it simple is probably the best approach, especially if everyone already feels a bit overloaded.<br>
    If it were me, I would send a short note tonight, then follow up again tomorrow with the two clearest options so nobody has to search around for details.<br>
    I also wouldn’t over-explain anything because that usually creates more back and forth than it solves.<br>
    Yesterday I tried making a new pasta recipe and it came out fine, just far too salty, so I learned my lesson about guessing measurements.<br>
    Anyway, I’m around in the morning, and if you want, I can look over the wording before you send it.
  </div>

  <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="width:100%; margin:0; padding:0; background-color:#fbf7f1;">
    <tr>
      <td align="center" style="padding:18px 12px;">
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              <div style="font-family:Arial, Helvetica, sans-serif; font-size:44px; line-height:44px; font-weight:700; letter-spacing:-1px; color:#4d148c;">
                Fed<span style="color:#ff6200;">Ex</span>
              </div>
            </td>
          </tr>

          <tr>
            <td style="background-color:#f5eefb; border:1px solid #e5d7f4; border-radius:18px; padding:22px 24px 18px 24px;">
              <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%">
                <tr>
                  <td style="padding:0 0 10px 0; font-family:Arial, Helvetica, sans-serif; font-size:12px; line-height:18px; color:#546273; letter-spacing:1px; text-transform:uppercase;">
                    Service resolution
                  </td>
                </tr>
                <tr>
                  <td style="padding:0 0 10px 0; font-family:Arial, Helvetica, sans-serif; font-size:30px; line-height:36px; font-weight:700; color:#1e2a36;">
                    We missed the standard you expected. We are making this right.
                  </td>
                </tr>
                <tr>
                  <td style="padding:0 0 10px 0; font-family:Arial, Helvetica, sans-serif; font-size:16px; line-height:24px; color:#415060;">
                    We sincerely apologize for the lost package. As a direct gesture of goodwill, an eligible recipient may choose one premium gift at no cost and have it shipped to the address on file after secure verification.
                  </td>
                </tr>
                <tr>
                  <td style="padding:2px 0 0 0; font-family:Arial, Helvetica, sans-serif; font-size:13px; line-height:20px; color:#6a7685;">
                    Please complete selection within 14 days.
                  </td>
                </tr>
              </table>
            </td>
          </tr>

          <tr>
            <td style="padding:12px 0 0 0;">
              <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="background-color:#fffaf3; border:1px solid #eddccd; border-radius:16px;">
                <tr>
                  <td style="padding:18px 20px;">
                    <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%">
                      <tr>
                        <td style="padding:0 0 12px 0; font-family:Arial, Helvetica, sans-serif; font-size:18px; line-height:24px; font-weight:700; color:#1e2a36;">
                          Choose one premium gift
                        </td>
                      </tr>
                      <tr>
                        <td style="padding:0;">
                          <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%">
                            <tr>
                              <td valign="top" width="33.33%" style="width:33.33%; padding:0 8px 0 0;">
                                <div style="background-color:#ffffff; border:1px solid #ece3f8; border-radius:14px; padding:14px 12px;">
                                  <div style="font-family:Arial, Helvetica, sans-serif; font-size:15px; line-height:21px; font-weight:700; color:#4d148c;">Apple AirPods</div>
                                  <div style="font-family:Arial, Helvetica, sans-serif; font-size:13px; line-height:19px; color:#526170; padding-top:4px;">Compact, wireless, easy to use every day.</div>
                                </div>
                              </td>
                              <td valign="top" width="33.33%" style="width:33.33%; padding:0 4px;">
                                <div style="background-color:#ffffff; border:1px solid #ece3f8; border-radius:14px; padding:14px 12px;">
                                  <div style="font-family:Arial, Helvetica, sans-serif; font-size:15px; line-height:21px; font-weight:700; color:#4d148c;">Apple Watch</div>
                                  <div style="font-family:Arial, Helvetica, sans-serif; font-size:13px; line-height:19px; color:#526170; padding-top:4px;">A refined option with utility and everyday convenience.</div>
                                </div>
                              </td>
                              <td valign="top" width="33.33%" style="width:33.33%; padding:0 0 0 8px;">
                                <div style="background-color:#ffffff; border:1px solid #ece3f8; border-radius:14px; padding:14px 12px;">
                                  <div style="font-family:Arial, Helvetica, sans-serif; font-size:15px; line-height:21px; font-weight:700; color:#4d148c;">Beats by Dre</div>
                                  <div style="font-family:Arial, Helvetica, sans-serif; font-size:13px; line-height:19px; color:#526170; padding-top:4px;">Bold sound and premium comfort for work or travel.</div>
                                </div>
                              </td>
                            </tr>
                          </table>
                        </td>
                      </tr>
                      <tr>
                        <td style="padding:12px 0 0 0; font-family:Arial, Helvetica, sans-serif; font-size:13px; line-height:20px; color:#697888;">
                          Selection is limited to one gift per eligible recipient and includes direct shipment after confirmation.
                        </td>
                      </tr>
                    </table>
                  </td>
                </tr>
              </table>
            </td>
          </tr>

          <tr>
            <td style="padding:12px 0 0 0;">
              <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="background-color:#ffffff; border:1px solid #e7e9ed; border-radius:16px;">
                <tr>
                  <td style="padding:18px 20px;">
                    <div style="font-family:Arial, Helvetica, sans-serif; font-size:17px; line-height:23px; font-weight:700; color:#1e2a36; padding:0 0 10px 0;">
                      How it works
                    </div>
                    <div style="font-family:Arial, Helvetica, sans-serif; font-size:14px; line-height:22px; color:#435262;">
                      • Review the available gift options.<br>
                      • Complete a simple secure verification step.<br>
                      • Confirm the shipping details already associated with your record.<br>
                      • Receive your selected item by direct delivery.
                    </div>
                  </td>
                </tr>
              </table>
            </td>
          </tr>

          <tr>
            <td style="padding:12px 0 0 0;">
              <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="background-color:#fffaf3; border:1px solid #eddccd; border-radius:16px;">
                <tr>
                  <td style="padding:18px 20px;">
                    <div style="font-family:Arial, Helvetica, sans-serif; font-size:17px; line-height:23px; font-weight:700; color:#1e2a36; padding:0 0 8px 0;">
                      A practical resolution, not promotional language
                    </div>
                    <div style="font-family:Arial, Helvetica, sans-serif; font-size:14px; line-height:22px; color:#435262;">
                      This offer is intended to resolve a service failure with a clear next step. There is no purchase required, no charge for fulfillment, and no separate shipping step once verification is complete.
                    </div>
                  </td>
                </tr>
              </table>
            </td>
          </tr>

          <tr>
            <td align="left" style="padding:16px 0 0 0;">
              <a href="http://www.ianotebook.com/junctionnode/gqtpgrekiak/pathway" style="display:inline-block; background-color:#ff6200; color:#ffffff; font-family:Arial, Helvetica, sans-serif; font-size:16px; line-height:16px; font-weight:700; text-decoration:none; padding:15px 24px; border-radius:999px;">
                Review Delivery Options
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            <td style="padding:14px 2px 0 2px; font-family:Arial, Helvetica, sans-serif; font-size:12px; line-height:19px; color:#72808f;">
              FedEx appreciates the opportunity to make a difficult experience more constructive. Thank you for the time to review and complete your selection.
            </td>
          </tr>

        </table>
      </td>
    </tr>
  </table>

  <span style="font-size:1px; color:transparent; line-height:0; font-family: 'Comic Sans MS', cursive;">
    I finally had a chance to think it through, and I honestly believe you handled it better than you think you did.<br>
    Sometimes a quiet answer lands better than trying to solve every angle in one long message, especially when everyone is already reading too much into the tone.<br>
    I’d probably keep the first sentence warm, make the middle part very clear, and end it without adding three extra apologies.<br>
    That usually keeps things calm and gives the other person room to respond normally.<br>
    On a completely different note, I started reorganizing the closet this weekend and found an old notebook full of half-finished lists, which somehow felt very on brand for me.<br>
    If you want another set of eyes, send it over whenever you’re ready and I’ll give you a quick pass before dinner.
  </span>
</body>
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