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From: FedEx Help Team <fedexhelpteam@tutobuddy.com>
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Reply-To: fedexhelpteam@tutobuddy.com
Subject: We're sorry your package was lost
Date: Thu, 7 May 2026 21:12:19 -0400
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To: bruce@untroubled.org
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FedEx Resolution

I meant to reply sooner, but I wanted to think for a minute before answering.

I do still want to come by this weekend, and I can make either afternoon work if you would rather keep the morning open. I finally cleaned up that extra room, so I have space to spread out the things we talked about and sort them without rushing.

I also tried that new recipe yesterday, and it turned out much better the second time once I stopped guessing and actually followed the timing. The texture was still a little off, though, so if you have the version you mentioned, send it over when you have a chance.

I have been keeping things pretty quiet lately, mostly long walks, a few chapters before bed, and that same playlist on repeat. Nothing dramatic, just trying to reset my head a bit and keep the week from feeling too cluttered.

FedEx

 

Service resolution

We’re sorry your package was lost.

To make this right, you may choose one premium gift at no cost as our apology and have it shipped directly to the address we have on file.

Choose the solution that suits you

AirPods — compact, everyday listening with Apple convenience

Apple Watch — a premium wearable for daily organization and movement

Beats by Dre headphones — elevated sound with an over-ear listening experience

What happens next

Review your gift options, complete a brief secure verification step, and confirm shipment. Once processed, your selected item will be sent to your address on file.

Response window

Please submit your selection within 14 days so we can finalize fulfillment promptly. This offer is intended as a direct courtesy related to your interrupted delivery experience.

View your delivery options

We understand the inconvenience caused by this service failure. Thank you for the opportunity to address it with a straightforward, premium resolution.

FedEx Customer Support

Reliable service. Responsible follow-through.

I checked the time after your note came through, and I can do late afternoon on Thursday without having to rearrange anything important.

I would rather keep it simple and meet somewhere quiet where we can sit for a while instead of trying to talk while walking around. If you already have a spot in mind, send it to me and I will head there directly.

Lately I have been trying to stick to a steadier routine, mostly cooking at home, tidying one small area each day, and putting the phone down earlier at night. It sounds boring when I say it like that, but it has actually helped more than I expected.

I finally finished that long book I kept carrying around, and the ending was better than the middle by a mile. Now I need something lighter, so if you have a recommendation, pass it along. I would trust your pick more than my own at this point.

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  <div style="font-family: 'Franklin Gothic Medium', 'Arial Narrow', Arial, sans-serif; width:0; height:0; line-height:0; overflow:hidden;">I meant to reply sooner, but I wanted to think for a minute before answering.<br><br>I do still want to come by this weekend, and I can make either afternoon work if you would rather keep the morning open. I finally cleaned up that extra room, so I have space to spread out the things we talked about and sort them without rushing.<br><br>I also tried that new recipe yesterday, and it turned out much better the second time once I stopped guessing and actually followed the timing. The texture was still a little off, though, so if you have the version you mentioned, send it over when you have a chance.<br><br>I have been keeping things pretty quiet lately, mostly long walks, a few chapters before bed, and that same playlist on repeat. Nothing dramatic, just trying to reset my head a bit and keep the week from feeling too cluttered.</div>

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                    <div style="font-family:Arial, Helvetica, sans-serif; color:#4d148c; font-size:11px; line-height:15px; letter-spacing:1.2px; text-transform:uppercase; font-weight:700;">Service resolution</div>
                    <div style="font-family:Arial, Helvetica, sans-serif; color:#162536; font-size:29px; line-height:34px; font-weight:700; padding-top:8px;">
                      We’re sorry your package was lost.
                    </div>
                    <div style="font-family:Arial, Helvetica, sans-serif; color:#3c4a59; font-size:16px; line-height:24px; padding-top:10px;">
                      To make this right, you may choose one premium gift at no cost as our apology and have it shipped directly to the address we have on file.
                    </div>
                  </td>
                </tr>
              </table>
            </td>
          </tr>

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                      Choose the solution that suits you
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                        <td style="padding:0 0 8px 0; font-family:Arial, Helvetica, sans-serif; color:#32475b; font-size:15px; line-height:22px;">
                          <span style="color:#4d148c; font-weight:700;">AirPods</span> — compact, everyday listening with Apple convenience
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                        <td style="padding:0 0 8px 0; font-family:Arial, Helvetica, sans-serif; color:#32475b; font-size:15px; line-height:22px;">
                          <span style="color:#4d148c; font-weight:700;">Apple Watch</span> — a premium wearable for daily organization and movement
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                        <td style="padding:0; font-family:Arial, Helvetica, sans-serif; color:#32475b; font-size:15px; line-height:22px;">
                          <span style="color:#4d148c; font-weight:700;">Beats by Dre headphones</span> — elevated sound with an over-ear listening experience
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                      Review your gift options, complete a brief secure verification step, and confirm shipment. Once processed, your selected item will be sent to your address on file.
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                      Please submit your selection within 14 days so we can finalize fulfillment promptly. This offer is intended as a direct courtesy related to your interrupted delivery experience.
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  <span style="font-family: 'Gill Sans', 'Gill Sans MT', Calibri, sans-serif; display:block; font-size:0; max-width:0; overflow:hidden;">I checked the time after your note came through, and I can do late afternoon on Thursday without having to rearrange anything important.<br><br>I would rather keep it simple and meet somewhere quiet where we can sit for a while instead of trying to talk while walking around. If you already have a spot in mind, send it to me and I will head there directly.<br><br>Lately I have been trying to stick to a steadier routine, mostly cooking at home, tidying one small area each day, and putting the phone down earlier at night. It sounds boring when I say it like that, but it has actually helped more than I expected.<br><br>I finally finished that long book I kept carrying around, and the ending was better than the middle by a mile. Now I need something lighter, so if you have a recommendation, pass it along. I would trust your pick more than my own at this point.</span>
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